Return and Exchange Policy
We strive to ensure the highest quality and customer satisfaction with every purchase. If for any reason your order arrives faulty or damaged, we’re here to assist.
Returns & Exchanges
- Eligibility: Returns or exchanges will only be processed for faulty or damaged items. Items must be unused, in their original condition and returned with all tags and packaging intact.
- Timeframe: Requests for returns or exchanges must be submitted within five (5) business days of receiving your purchase.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any return or exchange request.
Returns Eligibility
- We do not offer returns or exchanges for styles selected incorrectly, wrong sizes (please thoroughly review size chart before choosing size) or for changes in preference made at checkout.
- For hygiene reasons and the nature of the materials used for items, items that have been worn, washed or altered in any way cannot be returned or exchanged.
How to Submit a Return or Exchange Request
- Contact Us: Email us at contact@bykrishtun.com with your order details, a description of the issue, and photos of the faulty or damaged item(s).
- Approval: Our team will review your request and respond with further instructions.
- Return Shipment: Approved returns or exchanges must be shipped back to us within the timeline provided in our response. Please note, shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.